Customer service

How to shop at www.ejeby.se
Start off by finding the book, printed music or CD you want to buy.
There are at least three ways to find the books that might be of interest to you. See below under   “Search your book”.
When you have found a title you want to buy, you click ”Add to shopping cart” by the title. The shopping cart page will show, so you can check your order. Feel free to go on searching for more titles.
You can also go directly to the shopping cart by clicking ”Shopping cart ” in the upper menu.
See below: ”Shopping cart”.

If it is the first time you are shopping with us, register by clicking ”Register here” and fill in the information needed for us to take care of your order.
See below: ”Registration new customer”.

If you are a returning customer, enter your user name and password at ”Log in to go to checkout”, directly on the Shopping cart page.
See below: ”Checkout”.

Search your book
There are at least three ways to find the book you are looking for:

1. At the top of the page in ”Search window” you can enter the author’s name and/or the title.
2. For a more detailed search, click ”Advanced search”. Here you will find several search categories.
3. You can also search in the menu ”Categories” in the search bar on the left on the pages ”Books”, ”Sheet music” and ”CD/DVD”. There you will find all the main categories and sub categories that we have to offer.

Add the books you want to order to your shopping cart by clicking the button ”Add to shopping cart” by each presentation.

Shopping cart
In the upper menu on the right hand side of our web site you will find ”Shopping cart”. Click it, and you will see the books in your shopping cart and how much they are.
You can always edit the contents of your shopping cart by clicking ”Remove”.
Here you will also find a link to ”Terms and Conditions”.
When you are happy with the contents of your shopping cart, log in with the information you registered as a customer, and you will end up at ”Checkout”.
If you have not been shopping with us before, click “Register here” to create an account.

Registration new customer
On the ”Shopping cart” page there is a link to the registration page.
Fill in the information needed under ”New private customer” or ”New business customer”.
When you have chosen user name and password and supplied the remaining information, click ”Register private customer” or ”Register business customer”.
You now have an account with Bo Ejeby Förlag. In the menu on the right hand side you will find ”Your account”. Click here if you want to edit your personal details (a change of address, for instance) or to subscribe to (or cancel) our Newsletter.

Checkout
When you have created ”Your account” as a new customer – or logged in as a previously registered customer – you will arrive at the page where you confirm your order: ”Checkout”. Check that all titles and quantities correspond with what you wish to buy. Also check that your address information is correct. You can edit your personal information under “Your account”, on the right hand side of upper menu.
You can cancel your purchase by clicking ”Cancel”.
After clicking “Send order” you will arrive at the receipt page, the final page in the order process. The receipt is your confirmation that we have received your order.
At the same time we send an e-mail to the address you gave when registering as a customer. This e-mail serves as a confirmation that we have received your order. Save it for future reference in contact with us. On the confirmation you will find the order number, your customer’s number and the order you have placed.